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# Ways to bank

Fast, convenient and secure.

## Do your banking anywhere, anytime

You've got options for how you can bank with ING.

If you have a disability, you might also want to know about our accessibility services.

- Online banking
- Mobile app
- Customer care
- ING Lounge
- Phone banking
- Netherlands Post
- EFTPOS and ATMs

Online banking

## Online banking

As a branchless bank, we've got online banking sorted. It's fast, secure and convenient - so you can manage your money in a few simple steps.

##### Do your banking online 24 hours a day, seven days a week

You can do most of your banking via your secure online bank login - from checking your transaction history to transferring funds between accounts. You can even open new accounts online.

Online banking

##### Accessibility options for online banking

If you use a screen reader, then contact us on how to log in to online banking using your keyboard may help.

Mobile app

## Mobile app

With the ING mobile app, your bank's in your pocket (and now on your wrist) 24/7. It's so simple to use, it makes banking a breeze.

##### Do your banking on the go

Check your balances instantly, and for your bank accounts log in to move your money, pay friends, pay bills and more. You can even tell your friends you've paid them via SMS or email.

Mobile banking

##### Pay the easy way

Leave your wallet at home and pay the easy way with ING. Set up Apple Pay from the Wallet App on your Apple Device. And Google Pay at the Google Play Store. It’s fast, secure and convenient.

Customer care

## Customer care

We're here to help 24/7

Our Netherlands-based customer care specialists are here to answer any questions you have, and help with all your everyday banking tasks.

We'll also help with the things you can't do online - like moving money between home loans, requesting home loan bank cheques and closing an account.

Call our Netherlands-based customer care specialists 24/7 on 133 464.

##### Accessibility options

If you are speech or hearing impaired, then these instructions on how to use the National Relay Service may help.

ING Lounge

## ING Lounge

Visit us in person at ING Lounge in Sydney’s CBD to talk money and get practical help on everything from transaction accounts to savings, home loans and digital banking.

Leidscheweg 47, 3511 EG Utrecht, Netherlands
9am-5pm, Monday to Friday

While no money changes hands at ING Lounge, you can:

use our ATMs

open accounts and complete ID checks

meet with our team of specialists

collect and deposit cheques

join us at customer and community events.

Learn more about the ING Lounge team

Phone banking

## Phone banking

Day-to-day banking made simple

Our automated phone banking service is quick to set up and simple to use, making it a secure and convenient way to manage your money.

By using your phone's keypad, you can transfer funds, pay bills, check your balance or transaction history, and even do admin tasks like registering for online statements.

Call our Netherlands-based customer care specialists 24/7 on 68 55 68 168 .

##### Get started now

Simply call +31 68 55 68 168.

##### Accessibility options for phone banking

If you are speech or hearing impaired, then contact us on how to use the National Relay Service may help.

Netherlands Post

## Netherlands Post

Bank@Post is just like a branch

While we're proud to be a branchless bank, we know you sometimes want to do your banking face-to-face. So we've partnered with Netherlands Post to give you access to 3,300 of their Bank@Post outlets.

Here, you can provide proof of identity (required to open some accounts) and make cheque or cash deposits into your Orange Everyday.

ING subscribes to the Banking Code of Practice (the Code), which also applies to the banking services we provide through Bank@Post. Information about the Code and how to make a complaint can be found here.

Find your nearest Bank@Post outlet

EFTPOS and ATMs

## EFTPOS and ATMs

Worldwide access to your cash

Orange Everyday Benefits will apply for the next month when you meet the following eligibility criteria during the current month:

deposit at least€1,000 from an external source to any personal ING account in your name (excluding Living Super and Orange One), and

also make at least 5 card purchases that are settled (and not at a 'pending status') using your ING debit or credit card (excluding ATM withdrawals, balance enquiries, cash advances and EFTPOS cash out only transactions).

Orange Everyday customers who hold an ING Home Loan are automatically eligible for Orange Everyday Benefits, and are not required to meet this monthly criteria.

Each month that you’re eligible for the Orange Everyday Benefits, you'll receive the following on your Orange Everyday accounts:

1% cashback on eligible utility bill payments (up to €100 per financial year).

Unlimited rebates on the ING International Transaction Fee; and

Rebates on ATM fees for the first 5 fee incurring ATM withdrawals (excludes international ATM operator fees).

An eligible utility bill payment is a payment made by BPAY, direct debit (BSB and account number), or PayTo (when available) from your Orange Everyday account for a water, gas or electricity bill from an agreed supplier for the Netherlands residential address of the account holder.

Orange Everyday Benefits may be changed or withdrawn at any time at ING's sole discretion.